Get in touch
We are here to help with anything related to your order, our products, or our policies. The fastest way to reach us is by email.
Email: [email protected]
We reply to every message within 1 business day, Monday through Friday. Messages sent over the weekend are answered the next business day.
Before you write, this might help
- Where is my order? You can check the status of any order at any time from the Orders section of your account. Tracking information is emailed to you as soon as your order ships.
- Need to change or cancel an order? Contact us within 12 hours of placing it and we will do our best to catch it before it enters fulfillment.
- Received a damaged item? Email us a photo of the item and your order number and we will arrange a replacement or a refund.
What to include in your message
To help us resolve your request quickly, please include:
- Your order number (it starts with a # and appears in your confirmation email)
- The email address you used at checkout
- A short description of the issue, with photos if the item arrived damaged
Brightwell Market is operated by KJONGSys LLC. We currently offer support by email only, which lets us keep detailed records of every conversation and resolve issues accurately.