Answers to the questions we hear most often. If yours is not covered here, email us at [email protected] and we will reply within 1 business day.
How long does shipping take?
Orders are processed within 1 to 3 business days, and delivery typically takes 7 to 15 business days after your order ships. We ship each order directly from our fulfillment partner’s warehouse, which keeps prices low but means transit takes a little longer than next day retailers. Business days are Monday through Friday, excluding US holidays.
How much does shipping cost?
Shipping is free on all orders of $50 or more. Orders under $50 ship for a flat rate of $4.99. There are no hidden fees, and the total you see at checkout is the total you pay.
Do you ship outside the United States?
Not at this time. We currently sell and ship only within the United States.
How do I track my order?
As soon as your order ships you will receive an email with a tracking number. You can also view tracking for any order in the Orders section of your account. Tracking may take 2 to 5 days to show its first scan while the carrier processes the package.
Can I change or cancel my order?
Yes, if you act quickly. Contact us within 12 hours of placing your order and we can usually update the address, change items, or cancel it entirely. After 12 hours your order may already be in fulfillment, and at that point we can no longer guarantee changes. If we cannot cancel in time, you can still return the order under our 30 day return policy once it arrives.
What is your return policy?
You have 30 days from the date of delivery to request a return. Items should be unused and in their original packaging. Return shipping is paid by the buyer unless the item arrived damaged or defective, in which case we cover it. Refunds go back to your original payment method. Full details are on our Returns and Refunds Policy page.
What if my item arrives damaged or defective?
We will make it right. Email [email protected] within 30 days of delivery with your order number and a photo of the damage, and we will send a replacement or issue a full refund. You will not pay return shipping for damaged or defective items.
Is it safe to pay on your site?
Yes. Checkout is encrypted with SSL, and payments are handled by Stripe, a leading payment processor used by millions of businesses. Your full card details are never stored on our servers.
Why did my order arrive in more than one package?
Items in the same order sometimes ship from different warehouses. When that happens, each package gets its own tracking number and they may arrive on different days. You are never charged extra shipping for split packages.
Do I need an account to order?
No. Guest checkout is available, so you can order with just your email address. Creating an account is optional, but it makes it easier to track orders and request returns later.