This Shipping Policy applies to all orders placed on brightwellmarket.com, operated by KJONGSys LLC. Last updated: August 30, 2026.
Where we ship
We ship to all 50 US states, the District of Columbia, and US territories served by the US postal system. We do not ship internationally at this time.
Shipping rates
- Orders of $50 or more: free standard shipping.
- Orders under $50: flat rate of $4.99 per order.
The order total used for free shipping is the merchandise subtotal after any discounts.
Processing time
Orders are processed within 1 to 3 business days of being placed. Processing includes payment verification, picking, packing, and handoff to the carrier. Orders placed on weekends or US holidays begin processing the next business day.
Delivery time
Once shipped, orders typically arrive within 7 to 15 business days. We ship directly from our fulfillment partner’s warehouses, which allows us to offer lower prices but means transit times are longer than same day or two day retailers. During peak periods such as holidays, or due to carrier delays and weather, delivery can occasionally take longer. If your order has not arrived within 20 business days of shipping, contact us and we will investigate with the carrier.
Tracking
Every order includes tracking. You will receive a tracking number by email when your order ships, and you can also find it in the Orders section of your account. Please allow 2 to 5 days for the first tracking scan to appear while the carrier processes the package.
Split shipments
If your order contains multiple items, they may ship from different warehouses and arrive separately. Each shipment gets its own tracking number. You are never charged additional shipping for split shipments.
Incorrect addresses and failed delivery
Please double check your shipping address at checkout. If you notice an error, contact us within 12 hours of ordering and we will correct it. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to the warehouse as undeliverable, we will contact you to arrange reshipment or a refund of the merchandise cost.
Lost or stolen packages
If tracking shows your package as delivered but you cannot find it, check with household members and neighbors, and allow 48 hours, as carriers sometimes mark packages delivered early. If it still has not appeared, email us and we will work with you on a resolution.
Questions
For any questions about shipping, delivery, or tracking, email [email protected]. We reply within 1 business day.