Shipping Policy

This Shipping Policy applies to all orders placed on brightwellmarket.com, operated by KJONGSys LLC. Last updated: September 20, 2026.

Where we ship

We ship to 48 US states, the District of Columbia, and APO, FPO and DPO military addresses. We do not ship internationally.

We cannot ship to Alaska or Hawaii at the moment. Two of our suppliers do not deliver to those states, and we would rather say so than accept an order we cannot fulfill. If you enter an Alaska or Hawaii delivery address at checkout, the order will be declined with a message explaining why, and you will not be charged. If you would like us to email you when this changes, write to [email protected].

We also do not currently ship to Puerto Rico, Guam, the US Virgin Islands, American Samoa, or the Northern Mariana Islands.

Shipping rates

Orders of $50 or more: free standard shipping.
Orders under $50: flat rate of $4.99 per order.

The order total used for free shipping is the merchandise subtotal after any discounts.

Processing time

Orders are processed within 1 to 3 business days of being placed. Processing includes payment verification, picking, packing, and handoff to the carrier. Orders placed on weekends or US holidays begin processing the next business day.

Delivery time

Once shipped, most orders arrive within 5 to 9 business days. The large majority of our catalog ships from a United States warehouse. A small number of items ship from an overseas warehouse and take 10 to 15 business days in transit; those items carry a notice above the add to cart button on their own product page, stating the longer window and the earlier Christmas order-by date. We ship directly from our fulfillment partner’s warehouses, which allows us to offer lower prices but means transit is slower than same day or two day retailers. During peak periods such as holidays, or due to carrier delays and weather, delivery can occasionally take longer. If your order has not arrived within 15 business days of shipping, contact us and we will investigate with the carrier.

Tracking

Every order includes tracking. You will receive a tracking number by email when your order ships, and you can also find it in the Orders section of your account. Please allow 2 to 5 days for the first tracking scan to appear while the carrier processes the package.

Split shipments

If your order contains multiple items, they may ship from different warehouses and arrive separately. Each shipment gets its own tracking number. You are never charged additional shipping for split shipments.

Incorrect addresses and failed delivery

Please double check your shipping address at checkout. If you notice an error, contact us within 12 hours of ordering and we will correct it. We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to the warehouse as undeliverable, we will contact you to arrange reshipment or a refund of the merchandise cost.

Lost or stolen packages

If tracking shows your package as delivered but you cannot find it, check with household members and neighbors, and allow 48 hours, as carriers sometimes mark packages delivered early. If it still has not appeared, email us and we will work with you on a resolution.