This Privacy Policy describes how Brightwell Market (“we”, “us”), operated by KJONGSys LLC, collects, uses, and protects your personal information when you visit or make a purchase from brightwellmarket.com. KJONGSys LLC is the data controller for personal information collected through the site. Last updated: August 30, 2026.
Information we collect
Information you provide
When you place an order or create an account, we collect the information needed to fulfill your purchase:
- Name and shipping address
- Billing address
- Email address
- Phone number, if provided for delivery updates
- Order details: the products you purchase and your order history
If you email our support team, we also keep a record of that correspondence so we can resolve your request.
Information collected automatically
When you browse the site, we automatically receive certain technical information, including your IP address, browser type, device type, pages viewed, and referring website. This is standard for nearly all websites and helps us keep the store secure and improve how it works.
Payment information
Payments on brightwellmarket.com are processed by Stripe on behalf of KJONGSys LLC, the company that operates Brightwell Market and acts as the data controller for your order information. When you pay, your card details are collected and processed directly by Stripe over an encrypted connection and are never stored on Brightwell Market servers. Stripe handles your payment data under its own privacy policy, available at https://stripe.com/privacy, and is certified to PCI DSS standards. Because payments are processed under our operating company, charges may appear on your statement as KJONGSYS or KJONGSys LLC.
Cookies
We use cookies and similar technologies to make the store function. Essential cookies keep track of your cart, keep you logged in, and remember your checkout progress. We may also use analytics cookies to understand, in aggregate, how visitors use the site so we can improve it. You can control or delete cookies through your browser settings, though disabling essential cookies may prevent the cart and checkout from working.
Analytics
We may use analytics services to collect aggregated, non identifying information about site traffic, such as which pages are visited most and how visitors find us. This data helps us improve the store and is not used to identify you personally.
How we use your information
- To process and deliver your orders, including sharing your name and shipping address with our fulfillment partners and shipping carriers so your order can reach you
- To send order confirmations, shipping notifications, and tracking updates
- To respond to your support requests
- To prevent fraud and secure the site
- To comply with legal obligations, such as tax and accounting requirements
- With your consent, to send occasional marketing emails, which you can opt out of at any time using the unsubscribe link
Sharing your information
We do not sell your personal information. We share it only with service providers who need it to operate the store: fulfillment and warehousing partners, shipping carriers, payment processors, email service providers, and analytics providers. Each provider receives only the information necessary to perform its service. We may also disclose information if required by law or to protect our legal rights.
Data retention
We keep order records for as long as needed to provide service, handle returns, and meet legal record keeping requirements. Account information is retained until you ask us to delete it.
Your rights
Depending on your state of residence, you may have the right to know what personal information we hold about you, request a copy of it, correct it, or ask us to delete it. To exercise any of these rights, email [email protected] with the subject line “Data Request” and we will respond within the timeframe required by applicable law. We will never discriminate against you for exercising your privacy rights.
Children
Our store is not directed at children under 13, and we do not knowingly collect personal information from them.
Changes to this policy
We may update this policy from time to time. The date at the top of this page shows when it was last revised. Material changes will be posted on this page.
Contact us
For any privacy question or data request, contact us at [email protected]. Brightwell Market is operated by KJONGSys LLC.