This Returns and Refunds Policy applies to all purchases made on brightwellmarket.com, operated by KJONGSys LLC. It covers both returning items to us and how refunds are issued. Last updated: August 30, 2026.
Returns
30 day returns
You may request a return within 30 days of the date your order was delivered. To be eligible, items should be unused, in their original condition, and in their original packaging. Items that have been used, washed, or damaged after delivery may not qualify for a full refund.
How to start a return
- Email [email protected] with your order number and the item(s) you wish to return. If the item is damaged or defective, include photos.
- We will reply within 1 business day with return instructions and the correct return address. Please do not ship items back without contacting us first, as returns sent to the wrong address cannot be refunded.
- Ship the item back using a trackable service and send us the tracking number.
Return shipping costs
- Damaged, defective, or incorrect items: we cover the cost. You will not pay for return shipping, and in many cases we will simply send a replacement or refund without requiring the item back.
- All other returns (changed your mind, ordered the wrong size, no longer needed): the buyer pays return shipping. Original shipping charges, where applicable, are not refunded.
Damaged or defective items
If your item arrives damaged or defective, contact us within 30 days of delivery with your order number and clear photos of the item and packaging. We will offer a free replacement or a full refund, whichever you prefer, at no cost to you.
Exchanges
We do not offer direct exchanges. To exchange an item, return the original for a refund and place a new order for the item you want.
Non returnable items
For hygiene and safety reasons, certain items cannot be returned unless they arrive damaged or defective: personal care items with broken seals, and gift cards. Any such restriction is noted on the product page.
Refunds
How refunds are issued
Once your return is received and inspected, we will email you to confirm approval. Approved refunds are issued through our payment processor, Stripe, to your original payment method, and typically appear on your statement within 5 to 10 business days after approval, depending on your bank or card issuer. We do not issue refunds to a different card or account than the one used for the purchase.
Statement descriptor note: Brightwell Market is operated by KJONGSys LLC, and payments are processed by Stripe under that company. Charges and refunds may appear on your card or bank statement as KJONGSYS or KJONGSys LLC rather than Brightwell Market. If you see a charge you do not recognize, please contact us before disputing it with your bank, and we will sort it out quickly.
Partial refunds
In some cases only a partial refund is granted, for example when an item is returned used, damaged after delivery, missing parts or its original packaging, or returned outside the 30 day window by prior arrangement with us. We will always tell you the refund amount and the reason before processing a partial refund.
Order cancellations
You may cancel an order for a full refund within 12 hours of placing it. After 12 hours the order may already be in fulfillment and cancellation is not guaranteed. If we cannot cancel, you can return the order under this policy once it arrives.
Questions
Email [email protected] and we will reply within 1 business day.